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Text message reminders and cancellations

If the practice has your current mobile number on record you will receive an appointment reminder via text message. You will also be able to cancel your appointment via text message. Please note: the text messaging service is an automated service and is NOT manned by a member of staff.


If you wish to cancel your appointment, please text the word CANCEL only. The system has been set to only recognize this word. The message will fail if you start your text with any other word e.g. ‘please cancel’


Ensure you cancel your appointment no later than 30 minutes before the appointment time. Unfortunately the system may not cancel the appointment if you do not allow this amount of time. If you wish to cancel your appointment after this time, please contact us via the telephone.


Please ensure that your personal details are kept up to date for our records. If any of your details change please tell us straightaway, as we may need to contact you urgently.

 
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