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Do It Online

Access to Online Services

You can request access to online services to book, check and cancel appointments, request repeat prescriptions and see parts of your medical record including immunisations and test results.

Being able to see your record online might help you to manage your medical conditions. It also means that you can access it from anywhere in the world should you require medical treatment on holiday.

To request access you will need to complete the application form in full (see below).  You will need to provide ID documentation (see application form for details).  Depending on the level of access requested, there is a waiting time between two and 20 working days for access to be approved. 

Once access is approved you will be given account details and a list of online service providers.



You will be provided with three pieces of information which will enable you to register with an online service provider:

  • Linkage Key
  • ODS Code
  • Account ID

You must keep this information safe and secure.  When you register you will be asked to create a password and choose a security word (which must have more than eight characters).  You must also keep this password and security word safe and secure. 


You will be provided with an extensive list of online service providers from which you can choose.  We recommend Patient Access because this provider appears to link well with our clinical system.  You do not have to choose this recommended provider.  You can also use the NHS app which does not currently appear in the automatically generated list. 

Pennine Medical Centre is not affiliated to any online service providers and is unable to provide help resetting passwords and security words. 



It will be your responsibility to keep your login details, password and security word safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

If you print out any information from your record, it is also your responsibility to keep this secure.  If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

The Practice has the right to remove online service access for anyone who does not use them responsibly.


Depending on the level of access that you request, please consider the following:

  • Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

  • Abnormal results or bad news

If your GP has given you access to test results or letters, you may see something that you find upsetting to you.  This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

  • Choosing to share your information with someone

It is up to you whether you share your information with others – perhaps family members or carers.  It is your responsibility to keep the information safe and secure. 

  • Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

  • Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood.

  • Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.



Please view the following websites for further information:

Access to Online Service - Information, Policy and Application Form

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